SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gotta say i absolutely love these leggings, however it may be for some unconfortable that they are see through even while standing. But I like attention that's why are the so perfect for me.
It is quite transparent, I bought it for my wife to go to the gym and it turned out that it was for me because it was transparent MT, so I wear it with shorts on top and at least it protects my skin. The fabric is well airy.
Frankly the legging is top, I use it to go to the gym. It holds well to the body and above all it is not transparent.
The fabric is not so thick but it is not transparent, very beautiful and looks very good on the body.
I thought it was but thick and many rear
Thin material
AAAA very beautiful and comfortable! Material is excellent! Worth a lot and arrived super fast :)!! I want others
Use 40 arrived in Brazil and I asked for m
Very good recommend
Comfortable, looks like a thick pantyhose. Seems to be durable, it stretches a lot. Little transparency, suitable size
I liked very excellent quality recommended
Very comfortable
Beautiful Beautiful I really liked the random photos just to win the points
Run small… see through. ☹️
Cute but transparent muchoo
I thought it was very beautiful just thin and a little transparent but I loved it and arrived before the deadline
This excellent looks just the size and good material
I liked it very comfortable, it is only a little transparent
Very good, very light material, you don't even feel it in the body, weight 87 kg and I have 116 cm on the hip, the L was perfect, very fair.
it looks great,bud i hope it fits, it looks like size for a little kid.
It is sanding but transparent too transparent.
Thin Material
For its price was very satisfied xq is that it is of good quality, I already have another one in another color
Very thin fabric, and it is transparent! The quality is not good
Very thin and soft material. It looks like a pantyhose but I didn't find it very transparent, wearing it with a seamless, skin-colored panties looks perfect!