SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I kind of wish I got them a lil bigger but they still fit ok
Nice quality. Pant sizes run small. Got a size xxxl and it's a around a 34 US waist.
not bad of a sweatpants but it's a lot thinner than your normal cotton sweatpants
I received my order today appreciate it Thank you
i love these they are quite different from the picture though, still good sweats.
it is not high quality but good enough for my daughter. good price.
they fit great i got a medium and it is a little bigger but that’s cool
Very fast sending very good top seller overwork, I highly recommend
nice item, the fabric is soft. It seems that it is a mix of cotton and other fabric good quality for the price, love the design specially yhe the pockets
Comfy fit, make sure to size up if you're in the US since it's in Chinese sizing.
it fits great along with the quality.
great product for the money..love it
Very comfortable
These sweats are pretty comfortable, they are a little thin, but can easily become a favorite. Size XL 150lbs 5’9
The pants are a present for my brother. These look great. I like the style and accents. Lightweight sweat pants.
very much not true to size, I’m a women’s size M and these fit perfectly… i was expecting at least a little oversized, especially because they’re men’s pants. That being said I wear these all the time and they’re super comfortable.
excellent. perfect fit and comfortable
Well made. If in the U.S.A., make sure you order two sizes larger than typical U.S. sizes. Or use explicit measurements provided in the size charts.
Nice sweatpants. Good and sweatpantsy, not super thin. Thanks for adding pockets. A good deal in my opinion. Also, received before the expected date. 😁 bbuuyy buyyyyyyyyyyy 👋