SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is quite good. It feels very good, besides that the print feels that it is not going to fall in good weather
Very nice quality and looks exactly like like the picture
The usual black thin T-shirt, well sewn, the threads do not stick out. But the print itself has a marriage. In the left corner it is made with dashes
Beautiful shirt, my grandson loved it, good product and good price
I loved😍I asked it in size L because I wanted it to be too big but I did not expect it to be so long xd I will have to order it later in M it takes longer than expected to arrive but it was totally worth it, the fabric is not as I thought it would be in change is super comfortable and cool I recommend it👍 Pd: The image is very blurred
Perfect, it is cotton of a good thickness and the drawing is glued, but it seems that it will last the same as those sold in stores, very satisfied, and the size is as the seller says.
Woaaaah is great, I liked it very much, the quality is excellent
I love it ! perfect size but the design is a little low quality
Corresponds to description
T-shirt at the right size. And quality cotton.
Yo soy mclovin
Very good purchase, I have been satisfied. I bought it as a gift for a friend and he has also loved it. Take into account the measurements but the size is correct, the quality of the garment 10/10. It comes with a slight new smell that with the washes is removed. Arrived in the estimated time, even before and 0 problems with shipping and customs issues. In short, a good purchase.🦦❤️
Ok
Arrived quickly, but the picture is high-quality and does not deteriorate from washing
The quality is satisfyingly good😊
Gostei bastante
Good quality
I like the quality of the material on the image I hope that in time it will not wear so much with its use
highly recommend it is cheap wear but with the right fit it’s still a sick addition i actual love this t
Perfect condition, the drawing is sticker
Amazing wow😍😍
Excellent quality, the fabric is thick but at the same time cool comes oversize I loved
Super! A little more than I thought, but super
The best buy hahaha my son is a fan of that movie
feels great, the color orange is a bit brighter then the picture