SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Convenient and good product and quickly reach
Very good quality
I am amazed. It is the perfect size. Also it came very fast, less than 2 weeks.
Complies with the established.
Many thanks! Exelent product... It was perfect on my laptop!!! Greetings!
Very good quality, a 16-inch arzopa monitor was right! Quality for a fair price, arrived super fast!
Fits my HP Victus 15 perfectly. but I'm worried that the charger won't fit in the main compartment. I would be adjusting the charger in the secondary compartment
I am very satisfied with the sleeve, it looks great! Honestly, it is more than what I expected! Thanks
Great handbag, fit MacBook Air M2 13 inches well. Convenient pocket. The quality is not bad! I hope it will serve for a long time.
Everything correct, as described, has arrived very quickly.
is just what I needed, thank you guys.
Very well product, and received fast, in three or four days.
My computer is 14 inches and it is more than, it has a front bag with closure and a handle, it looks resistant
Delivery in time. Consistent with the description and photo. Super laptop cover
Good price good case
Nice product. Looks very nice and feels like good quality. Would buy again
It is stylish, cool, inexpensive chohol. My Lenovo 15 ",7 zaysh Viliurova's head of the Sinid colior. The chohol himself in the dark jeans. Viglyadak Duge stylish. Handle. Yakysna bliskavka. No crooked stitches, no threads. Everything is neatly crushed. Enter the cable into the kishenya kishenya, a block of zhivlenya mishane bear. Without overturning the plank, ale for dot-tik Yakas impregnation present Don't get wet. A ban on suspicion. In Ukraine, such a cat is three times more expensive! I recommend the product and the seller. Delivery for 14 days. For China, Tse shvidko!
Had to let to air out for a day or two but otherwise great. Quality is good
great product
Perfect for having a cover that takes up little and is practical. The interior with very soft fabric that protects the laptop. Good finishes
Fast shipping. Plus, perfectly matches with my MacBook Pro (2015).
Its really nice bag, inside is soft, look great.
Very happy everything as in the description is beautiful good interior padding on the sides, less on the sides you have to be careful not to give them strong singing blows or put some more protection on the inside but the fabric is pleasant well sewn wide side pocket for accessories and does well to keep it stored and transport it, Good handle, good quality price ratio packed in a bag inside the transport My pc is 15,6 and perfect enters it is about 1 cm. Around sent in 8 days, I recommend I leave photos.
Perfect fit for my 15.4” MacBook Pro 2014. Good materials and very well build. Thanks!
Fast delivery. all as pictured. recommend.