SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The seller replied that maybe the size I chose was small and in that case would give me the exchange. But he's exactly what I wanted. Slim to wear on the coldest nights of summer over a thin shirt or blouse. I guided myself by the measures and got it right.
I like how it's finished. Finite and light but it's what I needed.
I'm 5 feet 4, I'm weighs 140 lbs, I usually take medium. I took 2XL and suits me very well!
Great product, photo to play, sending the gift to wife😄
I'm 1.69 tall and 62K, I bought the XL numbering and it looked perfect on the body the way I like, not very tight, the body length and especially the length of the sleeves that was my concern, turned great can stretch the arm that does not get short. Not those thick japona heats up very well. Super recommend
I have 1,69 height and 63kg bought the size L and it was perfect. Quality is good and arrived on time. I was very pleased with the purchase I made.
Received quickly (rare) Good color and good size I do xl or 1xl for the jackets and I ordered 5xl and I think it's very good, not tight in it
The jacket is beautiful, vivid and wonderful color. The size turned perfect. I will buy more, great product quality. And arrived very fast. Congratulations!!!!
I loved the purchase! Great product! The jacket is very beautiful and very warm.
The size is very small, my girlfriend wears p and order is m and still got a little small. And also veins with some loosening seams. But for the price pays off.
Sensational. I'll buy more. Dressed super well, wonderful.
I loved my coat. Good finish, arrived fast, it was worth the purchase. The seller was attentive and helped me with the size. Recommend!
Excellent blouse. Very good quality. My wife has 1,56 MT and 52 kg I bought size M was right.
I will write down. I recommend my daughter to the seller.
Only gratitude to the seller! Sent me as described. Very good article. Impeccable finish. Served me very well in size M Q I have average height, weight 49 Klos. Optimal length of the sleeves. It's not a thick coat but it heats up. Touch very soft. I liked it very much. Thank you seller!
Very good ameiiii buy and perfect phycop and I have but 100kg
I read in the comments that the shape is small so I took size L and it served perfectly, as if it were the M in Brazil, getting a little baggy to put a sweatshirt on the inside, for example. The hood is removable and becomes small when rolled up and inside the bag. The quality is very good, only have a few seams left. Is very worthwhile and I will buy one more for the present. I recommend buying a larger number.
Loved the jacket, better than I expected. I'll buy other colors. I have 1,65 and 50kg-m size was perfect.
Thank you very much the seller, good quality got too small for me bad I liked it very much
I loved it, it arrived in 12 days for SEM Paulo, good quality, no smell, sewing on the whim, I received it and then I ordered another color, use g size I bought the XXL was perfect and comfortable. Recommend the seller.
Very beautiful, I am 1,65 in height and I weight 59 kilos bought the size L was perfect. It's not too thick.
I loved the jacket😍Use for and ordered the smaller size was right
Thank you very much to the seller who very attentive answered my message and helped me in choosing the size and still changed the color at my request. I'm 1,56 tall and 55.9kg. I have 99 bust and the size XL, which indicated to me was perfect. Thank you very much, beautiful coat, great quality material, and I can only thank you for so much professionalism and attention. I will definitely buy again.
Good value, wear well and arrived before the deadline. But I indicate taking 1 size larger than usual. Seen size p in Brazil, I am 1,54 in height and 56kg, I bought the size M and dressed super right, according to photos.
It is very beautiful, the size xl is like a Chilean s/m. It is the first time that I buy and I swore to have ordered it in Burgundy and it arrived in white