SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon. The vest is cool. Thanks to the seller. Delivery quickly. The quality is good. Wanted to be freer. The child is 2 years old. We have a thin girl. But the size 110 us right now. It was necessary to take more by size😊
The vest on the egg is super, the Bulo decylka is a thread, without any problems the vidrizati is not. Rozmir 100 pidyshov for a child with a height of 80. On the Heat whistle.
The vest is super. Warm. We wear on a fleece suit or knitted sweater. Came quickly. We 1.2 the boy's height is 83 cm, weight is 10 kg, I took the size of 3 T, it turned out well, enough for this autumn and next spring for sure. The color is nice beige. Everything is stitched neatly, there are pockets. I recommend it.
A good sleeveless jacket for a grandson,. ..... With stock, 130 size.
Delivery to RB (Minsk) is fast, it seems to be good of quality, there were sticking out threads, but not critical.
The child wears 80, ordered 4t-110. Too big, but clearly small. In general, I expected this, so I took a larger size, so that both for spring and next autumn. Color dirty beige pink. Me norms. I saw many indignation in the reviews, but I kind of wanted one)))) the quality is good, lightning, buttons, pockets.
Super! Yakiste is good. Rustle all the same fabric. Ale
The vest is cool only slightly in two sizes. The child of 2.5 took the size of the 110 could be taken and more
Beautiful, the color is stronger. It's not that opaque. Good quality and warm
Autumn quality vest, satisfied Before the RB delivered in three weeks👍
The vest is cool! My daughter has a height of 79, I took a size of 4T, I think we will wear it for a couple of years for sure, no less than definitely)))
Very cool sleeveless jacket. Lush, warm, high-quality. By 83 cm I took the size of the 110(4 years), a little big, but by the fall it will be just.
Ordered a 100 cm vest. The child is 86 cm and his vest is simple!!!
The vest is amazing. Growth in a child 101. Reached Belarus in 2,5 weeks
I love this jacket, it's very beautiful and warm. It took two weeks to reach chili. I bought my 3-year-old daughter size 4 (110cm) and it was perfect. Previously I had bought her beige, compared to that, the pink is a little thinner or less padded... But I'm still happy with the purchase.
Cool vest, thick, warm, color matching, nothing sticking out anywhere, no damage, all fittings work👍🏻The size is perfect, the baby is 1,8, we are 86, we wear 92 clothes
The vest is just wonderful! For the price, the quality is very good, I will order more in other colors
Received an adult size coat, it was meant for my 6 year old
Perfect! I ordered the 3 years size for my just two year old, but she is quite tall for her age and it fits her perfect! It’s was very fast shipped! Got it before 12 days 😍
Cool vest, color more beige. The seller sent it very quickly, it took 10 days to Yekaterinburg. The child is 8 months old, 8 kg is a little big, by the year it will be just right. We will order more in another color for 2 years.
Very cool vest I love. For Height 80 is how this size fits. I think it's definitely enough for a year
Extraordinary, warm, beautiful vest) for height 86 took the size 100 fits well even for autumn is still enough
Very good product, thank you! It is a vest to wear in winter in Peru, I think it would withstand less temperature because it is very warm.
A wonderful vest. Stylish;) thank you. Daughter's growth is 80, sat down perfectly, the stock is good.
The vest came to Belarus in a month. I like the quality, we have a height of 86 age 1.8 months, ordered the size of the 110 in the Reviews wrote that the vest is small, it fits perfectly