SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and for youthful size
Thank you seller, with a top so that it doesn't look so much if it looks good thank you seller, .........
Accurate product corresponds to the description. Fast delivery, reached a week days before time. Very recommended
Very beautiful and high quality. The thread does not stick out, the fabric is pleasant to the skin, it stretches perfectly. On parameters 97 (shoulders) 85 (chest) 59 (waist) size M fits perfectly. Although the cut looks big, but it fits perfectly!
In Brazil, I am 1,73 tall, 68kg, I wear 42 in pants, and I usually order T-shirts in size G. Beautiful, comfortable, but you should be careful because the neckline is dangerous. The fabric is thin but not transparent. A blue pulled to gray. For the price I thought it was worth it.
A grace, I should get you a smaller number because it went wide.
I love the shirt
Very good
The shirt is cute, but pretty low quality.
Pretty see through but it fit great. Won’t buy again because it’s see through but it’s neutral
It is my first time ordering in the app and I thought it would never reach me, but I arrive faster than I thought, I recommend it a lot, the fabric is thin, but it's good for hot weather. I haven't tried it on yet but from what I see the blouse is very cute, just like in the photo🤗
Soft, fresh fabric, tone same as photo. I look very good.
a bit big, but looks great
The fabric is very beautiful, strawberry and breathable, only the neckline felt very wide, outside of that, everything well 10/10
came with unremovable stains, money was returned fast
Good material only that is more yellow than what is seen in the photos still good material
Same as offered, light fabric, well made seams are fine. Thank you. Thank you.
A cute blouse made of smooth synthetics, in which, despite its short length, it will be hot in summer. My mistake was that I ordered M for my usual size S (I still don't understand why) and it looks big. The fabric is very well stretched, so I think you can safely take your own or even smaller size.
Super cute! Just like the photo I will order other colors
Very good quality, it is the same as the photo and it arrived faster than I expected