SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, it is flannel type, arrived fast the color is as is
The shirt is great, fully as described. The color and size are the same as in the description. Delivery to Germany 2 weeks. Recommend)
it’s okay
The product is great for the price! I bought M but I wish I would’ve bought an S because I prefer it less baggy
It’s a really good product, but I made a little mistake it fits me good, but I would’ve liked it to be a little larger, but I will not be returning it because school Starts before it can come 😭
The fabric is thin, but good quality! Is flannel, I believe, but very soft. Unfortunately the least size is the M, I know it is to be oversize, but I am too small for that, it became huge giant! Kkkkkk I'm 152 tall, 62 waist, 90 hip and 50 kilos. You'll have to go to the seamstress to squeeze.
Comfortable and great to wear on any occasion! Simply loved it, I highly recommend it!
Very cute, it is thin as for spring/autumn, good quality.
I am very pleasantly surprised, the only thing I thought was that it would be easier, but this is absolutely no minus. Quality is very soft and pleasant to the touch, the threads did not stick out, all the buttons are in place, super!
Perfection. The material is very thin and soft, so it wont keep you warm.
Everything is great, I like it. The sleeves are short a little when unbuttoned( template probably isn’t ideal), but that’s not a big deal cause u can fix just by buttoning them up. Nice material. My height is 177 cm and I ordered an “L”, fit me well. Satisfied.
Donetsk's shirt was matched, I'm like, thin, light, throw on the evening Super. Daughter :)
Shvidka delivery, it's not too good M'yaka tissue. Buy thread. Rist 164, Vaga 54, took L perfectly
There are a lot of thread, but it's good to wear a curt.
I don’t have a photo because I’m too lazy to take one, but the product is very high quality and pleasant, perfect. 😝🤟❤️❤️❤️❤️🐒🐒🐒
Super comfortable and cute. Got a bigger size to make it loose and it did just that. I can wear it again the next day with a different shirt and still look good. No wear or weird smell!
Cute! A little thin but fits well
ggghhhhhhh
M enchant!!!: 3 The only problem is that I had some protruding threads, also some lint
The coller and the cuffs fit snug but the rest of the shirt is a bit on the baggier side. Definitely select your usual size but expect it to be baggy on you.
for 173 and size xs it’s better to choose L
Home and greenhouse before material Svi I took it for two Rosmiri for a SVII, but a burden for an oversize Buying
Super, along the way, Tonka and arrived before the Tila .. according to the rozmir-it was just. Delivery-10 days
Rozmir XL akraz case for oversized factect, money is not a match. It is good to finish it off, the color of garny Brown yak Reba. Light, in the spring-Little. Zrist 164 cm.
Combined with the same pants, it turns out to be an outfit of a man who went out for bread in his pajamas, but it makes you cooler than the rest Plus wide at the waist and not very long, which is objectively plus for clothes lovers 100500 HP