SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is cute... The color is very nice and the size small, but functional... The material is not the best, but I think the price should be fine.
It is very beautiful but it came with a small defecto that no longer closes all are not Asim the other color that I asked came lost
same and described. safely packed with same color I ordered.
I loved my bag. the material and soft. well divided
Very nice everything according to the description, color as in the picture.
Is very beautiful😍More than I expected🤩To Mexico arrived in 8 days... Excellent the packed... Looks very elegant... Is wide.. Of two compartments... It is obvious quality-price. I'll use it for special occasions... The tape is adjustable.
Order made from the Peru on March 20 and received on April 9. The company in charge of home delivery is urban, excellent work. The product is very beautiful, good quality, suitable closures. Arrives with its dust cover. I bought it very elegant as a gift and although in the photos it is not very appreciated, I can assure you that it is very beautiful and elegant
It is as the photo... but the material of the q is made, it is not very beautiful and the fittings are quite flimsy. But for the price it has...
I arrived fast very well excellent they are simple not of quality but for the price these are good are ample I am satisfied for my purchase
The bag is beautiful and worth it for the amount paid
I love the same color to the image I take a little but arrived it is beautiful
i dont like that the threads coming aloose and its gone detach from it after it does and the inside isnt sewn to the wallet.
the quality is not the best. but is ok
Good quality, I will buy again
Much larger than I wanted but too cute to send back
Same color as photos are beautiful and large very good quality
It arrived very fast and well protected, it is quite beautiful and has a good space, the quality is medium but it is worth it
good but smaller than i thought
It's a beautiful piece of work.