SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants look exactly like in pictures. Great value and very fast shipping to the US!
I ordered a much larger size than I wear in order to get one that fits. I am an American medium but I am an EXTRA large in alyexpress sizes
bella
Was missing 5 stitches on one leg (it happens mm in France) for the rest the quality is there and it's hot
thanks for your product good recomend super fast shipping works great
I really like these pants they're very nice and cozy
Well, it meets the expectations. You have to use it. Thank you
I have made 3 orders and they have arrived in time, I thought that because of the hair that I had inside I could have a M since everyone says ask for one more size but I made the mistake of asking for it a wide boot and it was too big, the M tight boot if I stay better, A pity that not There size S in this product, however very good quality, I recommend it
These pants are for my brother. The fur inside was less than I hoped. Ordered the less shiny black.
I have to say that I am quite impressed with the product here itself. The quality of the external shell fabric is strong. The internal lambs wool lining is warm, and they fit as described as long as you follow all sizing conversions.
Good quality and finishing. As described by the seller. Fast delivery, perfect condition.
I did not expect way more than what I got. Thick and good for the cold season. Good for the price. I recommend the wear to buyers. It was well packaged too
This is big on me , I wear M size but these M is big M….good quality tho
All correct, shipping very fast, seller recommended.
Item as described, packed ok, shipped fast. Trusted Seller. Satisfied Customer. (Thanks) A-ok for the price.
Fabric is thick and feels great -- but shinny on the outside, which did not expect from the ad. Fits well, but kind of small and short for the stated size -- 4XL is like a USA L or smallish XL. The one I received has a hole on the pocket -- easily fixed, but look out for such defects.
Very good quality and quite warm, but they are a little small.
very warm
Very good quality super price
Amazingly comfortable and quality, they look great too